When Community Homestay (CHS) approached us, they were using a recycled tech stack built for another company. This lead to many inefficiencies and a serious amount of technical debt. CHS also faced certain business challenges they hoped to resolve through tech, for example, travel agents from all over the world were making bookings through their platform, but there was a lack of booking distribution to individual homestays, which meant that homestay members were benefiting unequally. CHS tasked us with redesigning their tech architecture and stack, while also fixing their major business inefficiencies by improving their platform.
Our process began with a series of interviews with each CHS platform stakeholder: admins, agents, CHS managers...etc. From this research, we learned their daily activities and challenges with the platform. We then formulated strategies to address their core challenges through platform improvements. We resolved their technical debt by completely redesigning their tech architecture and system. We designed and built a round robin technology to ensure bookings on the platform are distributed to homestays by income, so that all homestays get equal access to benefits in alignment with CHS’s mission.